* Accepting Responsibility: “I was wrong.”
* Making Restitution: “What can I do to make it right?”
* Genuinely Repenting: “I’ll try not to do it again.”
* Requesting Forgiveness: “Will you please forgive me?”
Chapman, Gary & Jennifer Thomas. 2006. Five Languages of Apology: How to Experience Healing in All Your Relationships. Chicago: Northfield Publishing
Chapman, Gary & Jennifer Thomas. 2006. Five Languages of Apology: How to Experience Healing in All Your Relationships. Chicago: Northfield Publishing